Accessibility Statement

Last updated: 21 August 2026

This statement sets out how accessible this website is, where it falls short, and how to tell me if something is not working for you. It is written to describe the site as it actually is.

My commitment

I want everyone to be able to read this site and get in touch, whatever device, browser or assistive technology they use. As a service provider I have a duty under the Equality Act 2010 to make reasonable adjustments so that disabled people are not put at a substantial disadvantage, and that duty is anticipatory: it applies before anyone asks. I take it seriously and I would rather hear about a problem than not.

Where the law stands

The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 apply to public sector bodies and do not apply to this site. The European Accessibility Act, Directive (EU) 2019/882, has applied to e-commerce services offered to consumers in the European Union since 28 June 2025, but Article 4(5) exempts microenterprises that provide services, and this consultancy is a microenterprise for that purpose. So the standard I hold this site to is my own, informed by the Web Content Accessibility Guidelines version 2.2 at level AA, together with the Equality Act duty above. I have not commissioned an independent audit, and this statement is based on my own testing rather than a formal assessment.

What has been built in

Every page begins with a skip link to the main content. Headings run in order so that a screen reader can navigate by structure. Images carry text alternatives, or are marked as decorative where they carry no information. Forms have real labels tied to their fields rather than placeholder text alone, and required fields are marked. Colour is never the only way information is conveyed, and body text is set against its background to meet the contrast ratios in WCAG 2.2 at level AA. The site works at 200 per cent zoom and reflows to a single column on small screens without horizontal scrolling. Everything interactive can be reached and operated with a keyboard alone, and keyboard focus is visible. Typefaces are served from this site's own domain, so the site renders fully even where third-party requests are blocked. There is no automatically moving, blinking or auto-playing content anywhere on the site, and nothing plays sound.

How this site is tested

Every page is checked automatically on each release. That check loads all 44 pages in a real browser at a 320 pixel width and again at 200 per cent zoom, and fails the release if any page scrolls sideways, if any text is set below 12 pixels, or if the page throws a script error. Colour contrast is checked against WCAG 2.2 level AA on every brand colour pairing the site uses. Keyboard operation of the assistant and the generator, and the wording each of them announces, are covered by tests that drive a real browser rather than inspecting the source.

Manual testing is done in Chrome and Firefox on Windows, and in Safari on iOS, using the keyboard alone and using NVDA on Windows. I have not yet completed a full pass with VoiceOver on macOS, with JAWS, or in Windows High Contrast mode, and I have not commissioned an independent audit. Where this statement says something works, it is because it was tested; where testing has not been done, it says so.

Known limitations

Longer documents are offered as PDFs, and those PDFs are not yet tagged for accessibility, so a screen reader will read them less well than a web page. This is the outstanding accessibility problem on the site and it is being worked on. In the meantime, if you need the content of any document in a different format, ask and I will send it as plain text, as a Word file, or in large print, at no charge. There is no need to explain why.

Some functional labels remain visually small, though none is now set below 12 pixels and all of it reflows without loss at 200 per cent zoom.

I have not tested the site with every combination of browser and assistive technology. If yours is not working, that is useful information and I would like to know.

What has been fixed recently

On 21 August 2026 three things listed here as limitations were resolved. Clara now announces that her panel has opened, moves focus into the message box when it does, and announces when she is composing a reply. The positioning statement generator now announces each step as “Step 2 of 3” together with the name of that step, through a region separate from its validation messages so that neither overwrites the other. And functional text across the site was raised so that nothing is now set below 12 pixels, with the smallest labels at 12 pixels and running text at 14 pixels or above.

Asking for something in a different format

If any part of this site or any document is not accessible to you, email [email protected] and tell me what you need. I will reply within two working days and provide the information another way, plain text, large print, a Word document, or simply by answering your question directly by email, at no additional cost. You do not need to explain why.

The enquiry form on the contact page is not the only way to reach me. If a form is a barrier, email me instead, and if writing is difficult, say so and we will find a way that works.

Reporting a problem

Please tell me about anything that is not working: email [email protected] with the page address and, if you can, what you were using. I read these myself. If you are not satisfied with how I respond, you can contact the Equality Advisory and Support Service, which advises on the Equality Act, at equalityadvisoryservice.com.

Changes to this statement

I update this statement when the site changes or when I fix something listed above. The date at the top shows when it was last revised.